Attendance Allowance is a financial benefit for people over State Pension age who need help due to illness or disability. Unfortunately, many applications are rejected due to common, avoidable mistakes. To help you succeed, we’ve outlined the top pitfalls and how to avoid them, along with tips to make your application as strong as possible.
1. Insufficient Details About Your Needs
A vague application is the quickest route to rejection. Decision makers need a clear picture of how your condition affects your daily life. Be specific and include:
- Tasks you struggle with, like getting dressed, cooking, or bathing.
- The frequency and type of assistance required.
- Accidents or falls you’ve experienced and their impact.
For example, instead of writing “I find it hard to get out of bed,” explain, “I need help to sit up, as I lack strength in my back and legs, and this occurs daily.”
2. Ignoring Repetition on the Form
Some questions might seem repetitive, but each section is reviewed individually. Skipping details or leaving blanks can weaken your claim. Reiterate your needs wherever relevant, even if it feels like you’re repeating yourself.
3. Misrepresenting Your Needs
Avoid exaggerating or understating your difficulties. Honesty is key. If your condition varies day-to-day, describe both good and bad days in detail. For example, “On good days, I can manage short walks with a cane, but on bad days, I need full assistance to move around.”
4. Overlooking the Guidance Notes
The guidance notes are an essential resource that explains:
- What information to provide.
- How to answer each section.
- Which documents to include.
Skipping these notes could mean missing out on vital details that improve your application. Take the time to read them thoroughly before starting.
5. Failing to Keep a Diary
A diary is an invaluable tool to help you track your daily challenges and needs. Document specific instances, such as:
- Struggling to prepare meals or take medication.
- Needing help with personal care like dressing or shaving.
- Problems with mobility or safety at home.
This record can make your application more accurate and compelling, ensuring no detail is overlooked.
6. Completing the Form Without Help
The Attendance Allowance form is lengthy and detailed, often leading to errors. Organisations like Age UK offer free assistance with applications, and their advisors have extensive experience. Family or friends can also provide support to ensure the form is accurate and complete.
7. Missing the Supporting Statement
At the end of the form, there’s a section for someone who knows you well—such as a GP, carer, or family member—to describe your needs. While optional, this statement adds credibility to your claim and helps validate the information you’ve provided.
8. Believing Income or Savings Matter
Many people wrongly assume Attendance Allowance depends on their financial situation. It’s not means-tested, so neither your income nor savings affect your eligibility.
9. Delaying Your Application
You must have required support for at least six months to qualify, but don’t wait longer than necessary. Any delay in applying means delaying access to vital financial support that could help improve your quality of life.
10. Giving Up After Rejection
If your application is denied, don’t lose hope. Review your form, seek advice, and reapply with more evidence or updated details. Many successful claims are approved after a second attempt, especially if circumstances have changed.
How to Avoid These Pitfalls
- Be specific: Provide as much detail as possible about your needs and how your condition affects your daily life.
- Read the guidance: Use the notes provided with the form to ensure your answers meet the requirements.
- Keep a record: Document your struggles in a diary to make your application more accurate.
- Ask for help: Use resources like Age UK or ask a trusted person to review your application.
- Submit a strong statement: Have someone who knows you well write a detailed account of your needs.
Apply for Attendance Allowance
- Get the Application Form: Download it from the UK government website or request a copy by calling the Attendance Allowance helpline at 0800 731 0122.
- Prepare Your Information: Collect your National Insurance number, GP contact details, and records of medical care.
- Complete the Form Carefully: Provide detailed, honest answers and attach any supporting documents.
- Submit Your Application: Send the completed form by post to Freepost DWP Attendance Allowance (no postcode or stamp needed).
Once submitted, your application will be reviewed by the Department for Work and Pensions (DWP). Attendance Allowance provides weekly payments of £72.65 (lower rate) or £108.55 (higher rate), depending on the level of care you need. Claims are usually reviewed annually to ensure continued eligibility. By focusing on the details, being honest, and seeking support when needed, you can significantly improve your chances of success.